Customer: I need help getting my wireless password.
Me: Ok, I can help you with that. Do you have any computers that are able to connect to the Internet?
Customer: Yes. I have a desktop computer that’s able to connect.
Me: Perfect. Let’s go on that computer and use it to log in to the router and get your wireless password. So, with that in mind, I’d like you please to open up Internet Explorer and go to 192.168.1.1.
Customer: Wait, do you want me to connect wired, or wireless?
Me: We want to use the computer that’s getting connection to the Internet to log in.
Customer: But I can’t connect to the Internet wirelessly.
Me: Sir, I understand you’re not able to connect wirelessly without your wireless password; however, you said you had a computer that was able to connect to the Internet. We want to use that one to log into your router and get the wireless password. That way, we can get you online.
Customer: Well, I don’t have any computers that are able to connect, just my desktop computer.
Me: Sir, I thought you said your desktop computer is able to connect.
Customer: It was able to connect, until my kid changed the wireless password!
Me: In that case, then, sir, we’ll need to connect an Ethernet cord between your computer and the router in order to connect to the Internet.
Customer: So…you want me to connect wired, or wirelessly?
Didn’t we already have this conversation?
Me: Wired, please.
Customer: Oh. Well, I don’t feel like moving my computer to get it connected. So, what are we going to do now?
Me: Well, sir, I don’t have a way to connect into your router wirelessly without the password, so it looks like I’ll have to send a tech out to connect their laptop with a wire to the router and get your wireless password.
Customer: Oh, I don’t want a tech. We need to fix it now, over the phone. We’re not doing a tech.
Me: Sir, we need to connect a computer to the router, then. If we can’t, I can’t help you!
Customer: You’re useless! (click)
Ah, yes, another satisfied customer who wanted me to wave a magic wand and sprinkle pixie dust to make everything work. Sorry, sir, the only thing I can sprinkle you with is bullshit…